Careerinfoworld : Technical Writer

Job ID: 552695

Job Views: 27

Location: Schaumburg, Illinois, United States

Zip Code:

Job Category: I.T. & Communications

Employment Type: Contractor

Salary: per year

Posted: 07.30.2012

Job Description

Description:
Technical Writer

High Level Summary:
The technical writer will be responsible for documenting architectures and processes. He/she will research, write, edit and project manage the creation of a variety of technical and procedural materials, such as, requirements, architecture design, build procedures, engagement processes and more. The areas of focus will be around business, systems, network monitoring, procurement, asset management and procedures and governance. He/she will work closely with the Managed Services Architects, business team, resources managers and technical resources from the Managed Services Delivery Enablement Team (MSDE) and Services Delivery Operation (SDO) Teams.

The technical writer will be in charge of leading the discussion around putting in place design architectures or processes, ensuring timely progress is being made, meetings are being scheduled, leading the discussions, following up on action items, documenting the outputs and ensuring full-circle feedback on the document is being given before completion. The technical writer will also be engaged in discussions led by the business team from Managed Services and will be in charge of documenting the decisions and outputs of those meetings.

One example of documentation to be provided would be the design architecture of the disaster recovery server build: how does it meet customer needs, how does it meet the Service Level Agreement (SLA), what is the capability, what are the flows and processes. The technical writer would be working closely with the System Architects and Technical Resources. Another role example would be around the management of putting together a service catalog of services provided by the Services Delivery Operations team. Working with both the business and the resources managers, the technical writer will be leading the discussions to gather and document services descriptions, SLAs and engagement processes.

Required Experience:
BA/BS degree (preferably in a technical discipline)
Can effectively communicate with all levels of personnel (including technical and management level)
Excellent verbal and written communications
Detail orientated (eg provides clear and concise status reports without a lot of assistance or input required)
Self-starter/Motivated (working with quite different groups)
Thinks 'outside of the box' and offers up suggestions/alternatives to the team for consideration - not afraid to speak up
Effective time management skills and ability to multi-task in a fast paced environment
Excellent planning, organizing, & time utilization skills
Willingness to learn a new environment
Able to quickly summarize an idea
Experience in documenting processes
Basic IT knowledge
Experience using MS Visio
Experience using MS PowerPoint

Other areas helpful to have experience in:
Networking Architecture documentation
Networking basics
Network monitoring basics
Experience working with services delivery and operations teams such as call centers and IT support and IT architecture teams.

Work Schedule: M-F 8-5

SKILLS
MS Visio, MS PowerPoint

Synectics is an Equal Opportunity Employer.

Source: http://careerinfoworld.com/display-job/552695/Technical-Writer.html

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